I am really hoping someone can help me figure this out!
I have replaced all toner cartriges in this printer. All are Geiune HP. I do mostly black and white printing, so never noticed this issue until I tried printing in color. I have cleaned and cailbrated the printer, reset the printer, I've tried everything I can think of, and have followed all of the online troubleshooting guides repeatedly.
No matter what I do, colors are light and washed out.
When I try to change print quality, I see the area to do so, but it is shaded and will not allow me to change this setting.
What am I doing wrong, or what settings can I change? This is an example in MS Word of the settings, and how the change is unavailable to me. I do have administrator settings on my computer, so I have access to all settings, etc
Is this my problem? I don't know what else it could be? As you can see, it's shaded and I cannot change anything
Thank you for any help you might be able to give me, I've spent a lot of time trying to figuret this out. I keep trying to post a screen shot of this, but that doesn't seem to be working.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".