Color Laserjet Pro M254nw not printing Cyan

[Moepedi]

Good day, I have a LaserJet Pro M254nw it is not printing cyan. I have changed all the cartridges; all the cartridges are original. The status report shows The Cyan cartridge on 100% but the printer is still not printing Cyan. Kindly assist on resolving these issues. 

Kind regards,

[Irwin6]

Hi @Moepedi,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with one of the colors not printing from your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Moepedi]

Hello again, I have an update on this particular issue. I have since removed the high voltage board, cleaned the contacts and for now that seems to have solved the issue.

[Irwin6]

Hi @Moepedi,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support