Colour is not proper in Print Out. Specially Pure Yellow is converted to Green Tone.

[Multi2021]

I purchased HP Ink Tank 319 Printer having Sl. No. [Personal Information Removed] and Product No. Z6Z13A  in same dayon 30.10.2021 and your Service Engineer from SYSCOMP Teleservices, unpack the product and install the printer on 31.10.2021. He take a Test Print showing everything is normal (Case ID - [Personal Information Removed], CRM : 0000498411703), but now I notice that the Colour is not proper in Print Out. Specially Pure Yellow is converted to Green Tone.So, this is hampering my work and customers are rejected the print. As a result my paper and Ink is wasted very much as well as my goodwill also.

[Kumar0307]

@Multi2021, Welcome to the HP Support Community! I’m here to help.

I understand the print quality is not satisfactory. Let us try these steps:

Perform the steps mentioned in this document - Black Ink Not Printing and Other Print Quality Issues

Check the ink levels, replace any low ink tank. Clean the printhead up to 2 times and print a test page to check the result.

Try making a standalone color copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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