Colour printing from HP 6970

[RH4705]

The printer will not print Cyan.  I have followed all the guidance for printer cleaning and am using new HP cartridges but it still refuses to print cyan

[praveenbv]

Hi@RH4705, Welcome to the HP Support Community!

I understand that need to know that print black and white print will the color cartridge is also used.

Don't worry I'll try to help you out.

Request you to follow the below troubleshooting steps from the document fix:-

Print a Print Quality Diagnostic report

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[praveenbv]

Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

[RH4705]

Unfortunately your answer did not help at all.  All it did was went through all the steps shown in your standard fault rectification process.  I am not that stupid to have not gone through those myself before contacting you.

[RH4705]

And to make it worse, you took a very long time to provide this useless answer

[praveenbv]

Hi@RH4705,

`We have done the basic troubleshooting as per the document and the printer that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.