Colur Print

[Nyathesh]

Hi...my smart tank 580 printer doesn't print in blue colour. Instead, the areas with the blue colour on a screen prin in a pink colour. Tank Status Showing Empty in Blue But there Cyne ink in Tank

[Meghana_10]

Hello @Nyathesh, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP Smart tank 580 printer.

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

Step-by-step troubleshooting

1. Check the ink icons on the control panel
   If the Ink icon is blinking, one or more ink tanks are low on ink. HP says to refill the indicated ink tank.
2. Refill the cyan tank if the printer indicates it is empty
   Even if ink appears visible, HP recommends filling any tank that shows low/empty status.
   
   
3. Check paper and print settings
   Make sure:
   • The correct paper type is selected
   • The print quality settings are correct
   • The paper is clean and not curled or wrinkled
4. Print a Print Quality Diagnostic Page
   
   1. On the printer control panel, press and hold the Information button for 5 seconds to enable support mode.
   2. For Smart Tank 580, press and hold the Color Copy button for 3 seconds.
   3. Review the page for missing colors, fading, or white lines.
5. Clean the printhead using the control panel
   For HP Smart Tank 580:
   • Level 1 cleaning: Press and hold the Power button for more than 4 seconds, then press the Color Copy button 2 times. Release the Power button.
   • If needed, continue to deeper cleaning levels.
6. Run Level 2 cleaning if cyan is still missing
   Press and hold the Power button for more than 4 seconds, press the Color Copy button 2 times, and the Black Copy button 1 time. Release the Power button.
7. Run Level 3 cleaning if needed
   Press and hold the Power button for more than 4 seconds, press the Color Copy button 2 times, and the Black Copy button 2 times. Release the Power button.

HP notes that badly clogged printheads might require another cleaning cycle. Wait at least 30 minutes before cleaning again.

1. Align the printheads
   You can align from the HP app:
   1. Load plain white paper.
   2. Open the HP app.
   3. Go to Diagnostics or Tools > Print quality tools.
   4. Click Align print

Take care and have an amazing day!