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‎04-02-2025 02:36 PM

HP Recommended

Ironically as soon as my printer runs out of warranty it has stopped working. I have replaced the ink cartridges, cleaned the print head and ran diagnostics. Every time I attempt to align it an error message pops up. 

I am currently paying for an instant ink subscription so the ink is a genuine hp product. 

3 REPLIES 3

‎04-03-2025 02:04 PM

HP Recommended

Hi @carinajs,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

I'm an HP Employee.


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‎04-05-2025 05:15 AM

HP Recommended

It is the deskjet 2700

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‎04-06-2025 02:40 PM

HP Recommended

Hi @carinajs,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check the Printer's Environment:

  • Ensure the printer is on a stable surface and not exposed to direct sunlight or high temperatures, which can affect performance.

Correct Paper Loading:

  • Make sure the loaded paper meets the printer's requirements for alignments, such as using plain white letter or A4 size paper.
  • Single sheets of paper and transparent materials are not suitable for printhead alignment.

Re-calibrate or Reset the Printer:

  • Turn off the printer and unplug it for around 10 seconds. Then, plug it back in and turn it on. This can sometimes reset the calibration settings.

Run the Alignment Process:

  • Go to the printer’s front panel and select the alignment process. If your printer is close to the beginning of a roll, the printer may need to feed up to 3 meters (≈ 10 ft) of paper before starting the printhead alignment.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


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