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‎05-12-2026 05:43 AM

HP Recommended

My HP DeskJet 2330 printer shows a cartridge region mismatch error. The printer originally used HP 805 cartridges, and I now have genuine HP 67 cartridges. I need a regionalization reset so the printer can permanently use HP 67 cartridges.

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‎05-13-2026 08:39 AM

HP Recommended

Hi @sayed_raihan,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I will be more than happy to help you out here.
 

To perform a printer region reset, you need to meet the following conditions:


1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it.

4. Make sure the HP Smart App is installed too.


Do keep me posted.

I'm an HP Employee.


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View solution in original post

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3 REPLIES 3

‎05-13-2026 08:39 AM

HP Recommended

Hi @sayed_raihan,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I will be more than happy to help you out here.
 

To perform a printer region reset, you need to meet the following conditions:


1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it.

4. Make sure the HP Smart App is installed too.


Do keep me posted.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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‎05-14-2026 05:58 AM

HP Recommended

Dear Concern, 
Thankful for your reply. As per your instructions, the Printer is on by USB cable, all software is installed, and HP Smart is running in the background.
Please provide the next step to reset the country region code for Incompatible Cartridges.

Thank you

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‎05-14-2026 06:04 AM

HP Recommended

Dear Concern,
Thankful to you. As per your instructions, all systems are ongoing on my device. 
Please provide the next step to reset the country/region for Incompatible cartridges.

 

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