Creases in paper when printing

[angelgrl530]

This printer is printing a crease down the middle of the page no matter what type of paper I use.

[praveen196]

@angelgrl530 Welcome to HP Community!

I understand that creases in the paper while printing.

Please perform the hard reset and check.

Turn the printer on, if it is not already on. 

Wait until the printer is idle and silent before you continue. 

With the printer turned on, disconnect the power cord from the rear of the printer. 

Unplug the power cord from the wall outlet. 

Wait at least 60 seconds. 

Plug the power cord back into the wall outlet. 

Reconnect the power cord to the rear of the printer. 

Turn on the printer, if it does not automatically turn on. 

Wait until the printer is idle and silent before you proceed 

Clear paper from the fuser area

Remove any jammed paper that is accessible from the fuser area (printers without a duplexer). When a jam occurs, the control panel displays an animation that assists in clearing the jam.

1. Turn off the printer, and then disconnect the power cord from the wall socket or power strip.

2. Open the rear door.

   Figure : Opening the rear door

   

3. Use a flashlight to check for any paper or objects in the fuser area, and then remove any paper or objects you find. To avoid tearing any whole sheets of paper, pull the paper with both hands.

      CAUTION: 

   The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.

   Figure : Removing the jammed paper

   

4. Close the rear door.

   Figure : Closing the rear door

   

5. Reconnect the power cord to the wall outlet or power strip, and then turn on the printer.

6. Try to print again.

Also, refer to the below link as well.

https://support.hp.com/us-en/product/hp-color-laserjet-pro-m253-m254-printer-series/14121301/model/1...

Keep us posted,

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