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Message 1 of 3
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Cyan 902XL cartridges.

HP Recommended
HP OfficeJet Pro 6978 All-in-One Printer
Microsoft Windows 10 (64-bit)

Just wondering when the Cyan 902xl cartridges are going to be back in the stores? Tired of printing in gray or black and white.  Any idea?

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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

Hi @PatrioticLeo,

 

I’d recommend you contact HP Phone Support in your region to purchase ink cartridges.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Message 3 of 3
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Just a follow-up.  I went to HP.com and purchased  a 902 four-pack.  All the 902xl's were out of stock but they did have the originals. I couldn't wait to load them as I had been printing in black and white for months.  Already had the black, but loaded the magenta, yellow and cyan.  And surprise...the cyan is bad, does not print.  This is the second bad cyan cartridge that I have received from HP.  My question to HP is, why are cartridges being sold that are still being recalled.  I assumed because they were for sale that everything was back to normal.  I have had HP printers, desktops and laptops for years, but I think that I need to try other brands.  

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