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AnnaC2
New member
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Message 1 of 2
172
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Cyan ink won't print - I've tried everything

HP Recommended
HP Officejet 6950
macOS 11.0 Big Sur

OfficeJet 6950 will not print Cyan. 

 

Cartridge is full and original ie sent from HP directly as part of Instant Ink subscription. 

 

A three-level printhead clean seems successful, but the next time I print I again get very smeared lines across all colours involving cyan, and as the printing goes on (eg a photo) it seems to wear out even further leaving me with almost no cyan. A blue sky photo is coming out basically stripy print. 

 

It is taking an inordinate amount of time to keep doing 3-level cleaning and it doesn't fix the issue anyway. The printer is a few years old, but surely this is not acceptable?!

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
26,335 26,299 1,856 2,244
Message 2 of 2
Flag Post
HP Recommended

@AnnaC2, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer is not printing in Cyan. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

Have you used an alternate Cyan ink cartridge and check if the issue persists? If not, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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