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‎09-23-2025 05:42 PM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer
Operating System: Microsoft Windows 11

Ink for my printer was ordered from Staples; the HP website considers Staples an HP seller. Therefore, why am I having problems printing now? The numbers on the ink cartridges don't have an "n" at the end, like the ones listed on the HP website. Can I ask for a replacement or refund from HP for the ones I ordered? Then I'll order from the HP website from now on, if that will get my printer to print again.

1 REPLY 1

‎09-24-2025 12:09 AM

HP Recommended

If Staples sold you 3rd party ink when you were under the impression that you were buying OEM cartridges, your beef is with Staples, not HP. I work for an HP Authorized Partner and yes we sell both HP and 3rd party, but always ensure the customer knows exactly what they are purchasing.

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