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‎12-20-2021 02:14 PM

HP Recommended
Product: Officejet Pro 6975
Operating System: Microsoft Windows 10 (64-bit)

My printer has stopped printing Cyan.  I have replaced the Cyan, Yellow, and Black cartridges.  The Magenta is still about half full.  I have run several test prints, alignments, cleanings, and all.

I've attached two documents -- a document to test Cyan printing, and what actually printed.

Any idea what's happening?Document to printDocument to printOutpitOutpit

Category:
1 person had the same question
2 REPLIES 2

‎12-20-2021 02:59 PM

HP Recommended

This is a map with basically an all light blue front page.  Here's how it printed.Should be blueShould be blue

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‎12-23-2021 11:55 PM

HP Recommended

@ErnieLane2

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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