Defective HP 61 Black ink cartridge

[jbgp]

I installed the HP 61 black ink cartridge and immediately received the following 2 errors on my first print attempt: 1) "Ink Cartridge(s) Problem. The following ink Cartridge(s) must be replaced"(black double triangle symbol) and 2) "Ink Cartridge Failure -- black Cartridges listed above are damaged or have failed. Remove them and replace with new cartridges. To order a  genuine HP replacement cartridge online, click Buy Now."

I purchased the ink cartridge at The Source and they informed me that there were defective cartridges with recalls and to contact HP directly for a refund or replacement.

[sandytechy20]

@jbgp

Welcome to the HP support community.

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