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‎07-22-2025 11:59 AM

HP Recommended
Product: HP Officejet 6700 Premium e-All-in-One Printer - H711n

How do I get my defective 932XL ink cartridge that is under warranty until Oct 2026 replaced?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-26-2025 02:51 PM

HP Recommended

After cleaning the contacts on the print cartridge a second time, the problem is resolved. 

View solution in original post

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2 REPLIES 2

‎07-24-2025 09:26 AM

HP Recommended

Hi @SDBailey 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Could you share the issue with the cartridge, was there any troubleshooting done to resolve the issue/error?

 

If all steps were done to confirm the issue with the cartridge, then follow the steps shared in the private message to seek assistance with regards to replacement.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


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‎08-26-2025 02:51 PM

HP Recommended

After cleaning the contacts on the print cartridge a second time, the problem is resolved. 

Was this reply helpful? Yes No
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