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‎09-28-2025 12:17 PM

HP Recommended
Product: HP OfficeJet 4652 All-in-One Printer

Hi everyone,

I recently received a defective ink cartridge for my HP OfficeJet. The bottom half of the cartridge arrived broken, I didn't notice this until after I installed it, and I got an error message saying it didn’t work. I followed all of the troubleshooting prompts through the HP Virtual Assistant, but unfortunately, nothing resolved the issue. The warranty date for it is 2026/12/30.

Has anyone else experienced this? What’s the best way to get this replaced quickly? I realize it's Sunday so I wonder if I should contact HP directly, or if there is a way to process this through a warranty/exchange system online?

Any help or guidance would be much appreciated, thank you!Screenshot 2025-09-28 at 2.14.17 PM.png

1 REPLY 1

‎10-01-2025 08:45 AM

HP Recommended

Hi @adrclair 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

These requests are best addressed over the phone with our dedicated support team for your region. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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