Delays in Printing

[BEA54]

I signed up recently with HP instaink program however the last 2 months when I try to print it may take 15 minutes or more to print anything. Very frustrating, sometimes I just cancel the job, later find it is printed.

[Nal_NR]

Hi @BEA54, 

Welcome to the HP Support Community. 

I'd be glad to help you! 

It sounds like you're experiencing a significant delay with your HP OfficeJet 3833 printer, especially since signing up for the HP Instant Ink program. Here are some steps to troubleshoot and potentially resolve this issue:

1. Check Printer Connection:

• If you're connected wirelessly, ensure that your Wi-Fi signal is strong and stable. Try moving the printer closer to your router.
• If using USB, make sure the cable is securely connected and not damaged.

2. Restart Devices:

• Restart your printer, computer, and router. This can refresh the connections and clear any temporary glitches.

3. Update Printer Firmware and Software:

• Make sure your printer firmware is up to date. You can check for updates via the HP Smart app or by visiting the HP Support website.
• Also, ensure the HP printer driver and software on your computer are up to date.

4. Check Print Queue:

• Clear the print queue on your computer. Sometimes, a stuck print job can cause delays.
• On Windows, go to Settings > Devices > Printers & scanners, select your printer, and click Open queue to clear any pending jobs.

5. Reinstall the Printer Driver:

• Uninstall and then reinstall the printer driver. Sometimes a corrupted driver can cause delays.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @BEA54 ,

Please find the remaining steps below.

6. Check for Network or Firewall Interference:

• Ensure that your firewall or antivirus settings aren't blocking the communication between your printer and computer.
• Temporarily disable the firewall to see if it improves the printing speed.

7. HP Instant Ink and Printer Status:

• Log in to your HP Instant Ink account to check if there are any alerts or notifications regarding your printer.
• Ensure that your Instant Ink cartridges are properly installed and recognized by the printer.

8. Print Directly to the Printer:

• If you are printing through a cloud service or HP Smart app, try printing directly from your computer to see if it speeds up the process.

9. Reset the Printer:

• Perform a reset on your printer to restore its default settings. This can often resolve performance issues.

If these steps don’t resolve the issue, there might be a deeper hardware or firmware problem. In that case, contacting HP Phone Support  would be the next best step,

You may also refer to this document for more information on slow printing.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.