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‎03-20-2021 08:49 AM

HP Recommended
Product: DeskJet3755
Operating System: macOS 10.14 Mojave

My printer diagnosis says that my cartridges have ink but nothing prints.  Is this just a failure in the printer head?  Will I need a new printer?  Is there a way to diagnose what's happing here?

Category:
1 person had the same question
1 REPLY 1

‎04-16-2021 08:14 AM

HP Recommended

@norville001, Welcome to the HP Support Community!

 

I understand the printer is printing blank. Let us try these steps:

 

Clean the ink cartridges as mentioned in this document - Color or Black Ink Not Printing

You may print a Print Quality Diagnostic Page as shown in this document to check the result- Printing Self-Test Pages

 

This printer supports printing in single-cartridge mode. Insert one ink cartridge at a time and try making a standalone copy in black and color to check if that works. By this, we can identify the defective ink cartridge.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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