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‎07-03-2021 01:23 PM

HP Recommended
Product: deskjet 1112
Operating System: Microsoft Windows 10 (64-bit)

I have tried all support suggestions for this printer.   Even printhead cleaning and alignment  and status pages come out blank.  Support site suggested firmware update, but none is available via HPSmart app.

Category:
1 person had the same question
1 REPLY 1

‎07-06-2021 07:38 AM - edited ‎07-06-2021 07:38 AM

HP Recommended

@PAMaple, Welcome to the HP Support Community!

 

I understand the printer is printing blank pages. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Have you used alternate ink cartridges and check if that helps?

 

Make sure you have tried the steps mentioned in this document - Color or Black Ink Not Printing

 

If the issue persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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