Deskjet 2900

[drakeuk]

The ink cartridges came with this worked great BUT the ink cartridges that was sent out from hp don’t work ,I’ve tryed turning off for 30 nothing happens same problem,updating firmware no update found , taking out and cleaned them with distilled water but I can’t do an anything else as it says E0 flashing and taken them out and in again .

Are the ink cartridges faulty?

[Jerry_57 · Accepted solution]

Hi @drakeuk,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

It sounds like you're experiencing issues with the replacement ink cartridges for your HP Deskjet 2900 printer. Here are several steps you can consider to determine if the cartridges are faulty or if there might be another issue:
 

Check Cartridge Compatibility: Ensure that the replacement ink cartridges are compatible with your Deskjet 2900 model. Sometimes, even if cartridges are sent by HP, a mix-up can occur. Which cartridges work with my HP printer? | HP® Support.

Reinstall the Ink Cartridges: Double-check the installation of the cartridges. Sometimes reseating them can resolve issues. Make sure they click firmly into place.

Use Genuine HP Cartridges: Verify that the ink cartridges are genuine HP products. Non-genuine or refilled cartridges can sometimes cause issues.

Inspect Cartridge Contacts: Make sure the electrical contacts on the cartridges are clean and free from any debris. You said you cleaned them with distilled water, which is good, but ensure they are dry before reinstalling.

Reset the Printer: Turn off the printer, unplug it from the power source, wait about one minute, then plug it back in and turn it on.

Check for Errors: The flashing E0 error may indicate a cartridge issue. Ensure no foreign objects are blocking the cartridge carriage. If applicable, consult your printer manual for guidance on error codes.

Connection and Firmware: Make sure your printer is properly connected to a computer or network, which might help with diagnosis. Even though you checked firmware updates, make sure your printer software is up-to-date. Update the firmware on an HP printer | HP® Support.
 

I hope this will help.

 

Take care and have a good day.

Jerry_57
HP Support

[drakeuk]

Done all this as i said above,

iam also subscribed to the ink replacement program and yes it’s the same cartridge.

checked ink placement too even cleaned the ink contact in printer with distilled water.

[Jerry_57]

Hi @drakeuk,

Thank you for your response.

Please help us with the Product serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

Find product and serial numbers for HP PCs, printers, and accessories | undefined

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

Jerry_57

HP Support

[drakeuk]

This is all I get

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

[Jerry_57]

Hi @drakeuk,

It seems access is restricted—like a door gently closed. Please try the Back button to continue.

Please share the serial number or Instant Ink account in a private message.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

Jerry_57

HP Support

[drakeuk]

Still get the same message is there a email address that i can use  

[Jerry_57]

Hi @drakeuk,

Thank you for sharing the details.

Kindly share the image of the ink cartridges with us.

Regards
Jerry_57
HP Support

[drakeuk]

[Jerry_57]

HI @drakeuk,

Thank you for sharing the image of the ink cartridges with us.

Kindly share the serial number of your printer or an Instant Ink account number in a private message.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

Jerry_57

HP Support