Deskjet won't print red

[Amy_BC]

I had changed my color cartridge and was aligning it, but had to go into another room for ten minutes or so, right before I was to scan the page I just printed. When I came back, it said the alignment had failed, because I didn't scan it on time. Afterwards I tried to do it again and again, but from this point on the printer would not print the color red (it was printed on the original alignment sheet) and nothing I try works (cleaning it, re-aligning it, etc). It's a new cartridge and it was working, briefly. What happened?

[KrazyToad]

@Amy_BC

Welcome to HP Support Community

I appreciate all your efforts and expertise in troubleshooting this issue

At this point I suggest you contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Amy_BC]

Thank you for the advice, but HP wouldn't help me because my warranty expired. I wound up just buying another cartridge. Now I know not to leave the printer until after the sheet has scanned!

[KrazyToad]

Thank you for keeping us posted

Drop us a message anytime you need help ☺️