Device Region Reset Support needed for OfficeJet Pro 8210

[Himshunchung]

I'm in Hong Kong having an HP OfficeJet Pro 8210 that was supplied by a vendor from overseas.

The original cartridges are 953 and Hong Kong area is using 955 series.

I need the procedure to get the region reset to Hong Kong so that the printer can be using the new catridges.

[A_Gayathri · Accepted solution]

Hi @Himshunchung ,

Welcome to the HP Support Community

I'd like to help!instructions

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Himshunchung]

@Gaya1239

Thank for your reply.

I have replied you on the private message.

Please help with the process.

Thank you!

[Himshunchung]

@Gaya1239

Thanks for reply as first. I understand the year-end could be a busy moment.

However, I do not receive an further respond upon this message and the private message as nearly same moment.

But I still wish my issue can be followed up as soon as possible.

If any other person could help for this issue, please kindly reply or message please.

I am still waiting for this issue to be solved.