Does not print on windows11

[alpha454]

Greetings,
Hp Envy 4500 All in One printer with single cartridge does not print.
Is there a solution to this problem described in the subject?
I specify that using HP Smart, after selecting the document to print nothing happens but only the missing cartridge notification.

Instead, when printing from a smartphone, you can print without any problems!

[zoey7886]

@alpha454, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Envy 4500 Printer Not Printing on Windows 11! 

We're thrilled to have the opportunity to assist you and provide a solution.  

There are several steps to address and solve the issue of your HP Envy 4500 All-in-One printer not printing when using Windows 11:

Check the Print Cartridge

1. Missing Cartridge Notification: Ensure the print cartridge is correctly installed. If the printer shows a missing cartridge notification, check to make sure the cartridge is properly seated.
2. Verify Cartridge Compatibility: Use cartridges that are compatible with your HP Envy 4500 printer model.
3. Replace the Cartridge: If the cartridge is empty or improperly installed, replace it with a new one.

Using HP Smart

1. Reinstall HP Smart: If HP Smart is experiencing issues, try reinstalling the app.
2. Update HP Smart: Ensure your HP Smart app is up to date with the latest version.

Printer Settings

1. Check Printer Status: Ensure the printer is set as the default printer and is not in offline mode.
2. Update Drivers: Make sure you have the latest printer drivers installed.
   • Go to the HP support website and download the latest drivers for your HP Envy 4500 printer.
3. Run the HP Print and Scan Doctor: HP offers a troubleshooting tool that can diagnose and resolve many printing issues.
   • Download and run the HP Print and Scan Doctor from the HP support website.

Windows 11 Compatibility

1. Update Windows: Ensure your Windows 11 system is updated with the latest patches and updates.
2. Check Printer Connectivity:
   • Ensure the printer is properly connected to the computer via USB or network (Wi-Fi).

Smartphone Printing

Since you mentioned that the printer can print from a smartphone without any issue, the problem is likely related to the computer setup or the software.

• Verify Network Settings: Ensure both the printer and the computer are connected to the same network if using a Wi-Fi connection.
• Printer Queue: Check if there are any stuck print jobs. Clear the print queue if necessary.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[zoey7886]

@alpha454, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Envy 4500 Printer Not Printing on Windows 11! 

We're thrilled to have the opportunity to assist you and provide a solution.  

There are several steps to address and solve the issue of your HP Envy 4500 All-in-One printer not printing when using Windows 11:

Check the Print Cartridge

1. Missing Cartridge Notification: Ensure the print cartridge is correctly installed. If the printer shows a missing cartridge notification, check to make sure the cartridge is properly seated.
2. Verify Cartridge Compatibility: Use cartridges that are compatible with your HP Envy 4500 printer model.
3. Replace the Cartridge: If the cartridge is empty or improperly installed, replace it with a new one.

Using HP Smart

1. Reinstall HP Smart: If HP Smart is experiencing issues, try reinstalling the app.
2. Update HP Smart: Ensure your HP Smart app is up to date with the latest version.

Printer Settings

1. Check Printer Status: Ensure the printer is set as the default printer and is not in offline mode.
2. Update Drivers: Make sure you have the latest printer drivers installed.
   • Go to the HP support website and download the latest drivers for your HP Envy 4500 printer.
3. Run the HP Print and Scan Doctor: HP offers a troubleshooting tool that can diagnose and resolve many printing issues.
   • Download and run the HP Print and Scan Doctor from the HP support website.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,