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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Kiwilad
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Does the HP Deskjet 2540 block compatible cartridges?

HP Recommended
HP Deskjet 2540
Microsoft Windows 10 (32-bit)

After installing a compatible colour cartridge I have both toner cartridge lights flashing on the control panel?

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praveenbv
HP Support Agent
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HP Recommended

Hi@Kiwilad, Welcome to the HP Support Community!

 

I understand that need to know that print black and white print will the color cartridge is also used.

 

Don't worry I'll try to help you out.

 

Request you to follow the below troubleshooting steps from the document fix:-

 

Print a Print Quality Diagnostic report

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

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Kiwilad
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The document you refer to is for 

OfficeJet 5200 Printers not Deskjet 2540.

I have tried a new compatible colour cartridge but the printer will not recognise it. I can print using the black only but want to know why it wont use a compatible cartridge?

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praveenbv
HP Support Agent
HP Support Agent
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Hi@ Kiwilad,

 

You have done the basic troubleshooting as per the document and the printer cartridges need to check to get to know its hardware is faulty, not a software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

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