Druckerproblem HP Smart Tank Plus 570 Series

[Segelfritz]

Druckkopfreinigung und -ausrichtung durchgeführt

Gelbe Patrone druckt weiterhin nicht

[Segelfritz]

How can I change "Druckerpatrone"

[Pallipurath]

Hi @Segelfritz 

Thank you for responding.

I understand that you would like to change Printer Cartridge, However, The HP Smart Tank Plus 570 is an ink tank printer, so it does not use ink cartridges. Instead, it uses refillable ink bottles and replaceable printheads. Could you please confirm if you are looking to replace the Printhead or refill the toner.

Have a good day.

[Segelfritz]

The yellow printhead isn't printing. All color printouts have a color cast. The cleaning routine has been performed several times, but unfortunately, there's no improvement in the print quality! The ink tank has been refilled!

[Pallipurath]

Hi @Segelfritz 

Thank you for responding.

I understand how frustrating it is when the yellow printhead is not printing correctly, especially after you've already refilled the ink tank and run the cleaning routine multiple times. Let's go through a few additional troubleshooting steps to determine whether the issue is caused by a clogged printhead, ink delivery problem, or a hardware fault.

Check the Ink Tank

• Verify that the yellow ink tank is filled above the minimum level.
• Ensure the tank cap is closed securely.
• Check the yellow ink tube for any visible air gaps or kinks.

Print a Print Quality Diagnostic Page

• On the printer control panel, go to: Setup - Reports - Print Quality Report (or Print Quality Diagnostic Page).
• Review the yellow color block:
• If the yellow block is missing or has gaps, continue with the next steps.

Run the Printhead Cleaning Utility

• On the printer control panel, go to: Setup - Tools - Clean Printhead.
• Print another Print Quality Report.

Perform a Printhead Alignment

• On the printer control panel, navigate to: Setup  Tools  Align Printhead.
• Allow the alignment process to complete.
• Print another test page to check the print quality.

Hope this helps, Please revert if the issue persists.

Have a good day.

[Segelfritz]

Ich habe alle vorgeschlagenen Möglichkeiten durchprobiert.
I tried all the suggested options.

Gibt aber leider kein positives Ergebnis.
Unfortunately, there is no positive result.

[Pallipurath]

Hi @Segelfritz 

Thank you for responding.

I understand that the issue is still not resolved.

Since you have already completed the recommended troubleshooting steps, I kindly request that you share a Print Quality Diagnostic Page. This will allow me to review the print quality and assist you further.

If the yellow section on the diagnostic page is completely blank, it will indicate that the printhead has likely failed. Once I have the diagnostic page and your printer model, I can confirm the issue, provide the correct HP replacement printhead part number (if applicable), and guide you through the recommended replacement steps.

Have a good day.

[Segelfritz]

Printer modell: HP Smart Tank Plus 570

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[Pallipurath]

Hi @Segelfritz 

Thank you for responding.

I can see that you've shared an image; however, I'm unable to view it. Could you please upload the report again? Once I receive it, I'll be happy to review it and assist you further. Meanwhile I would request you to please try replacing the cartridge and check if you are able to print.

Have a good day.

[Segelfritz]