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I have an HP 8715 all-in-one printer. I used to use a non-HP cartridge but the printer shows up with an error message saying "Non-HP clip detected". It doesn't print any after that. So I bought HP 952 cartridges and was hoping they would work. I replaced all non-HP cartridges with HP 952. But it still shows the same error message and doesn't seem to be working. I turned off the power and turned it on again to see it work but still doesn't work. Can anybody have the same problem and know any solution? I really appreciate any help you can provide.

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1 REPLY 1
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Hi @bluesky2024 

 

Welcome to the HP Support Community

 

I'd like to help!

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

.
Sneha_01- HP support
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