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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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ENVY Pro 64xx ink usage

HP Recommended
ENVY Pro 6452
Linux

I just got my printer. I printed one PPT file of 15 pages -- of which only 12 were printed; the rest vanished. There were some color images but nowhere near full photo-realistic. Perhaps 30 sq inches total.
This morning I checked and my color ink cartridge says 'dangerously low'.
Quality setting was 'normal'.
I am appalled! What can I do to mitigate this?

2 REPLIES 2
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HP Recommended

I tried pulling the cartridges and re-inserting them. Nothing appeared notably bad, except that it is complaining constantly about depleted ink cartridges.The print information page says:

 Estimated ink levels. Actual ink levels may vary: K-Unknown, CMY-Unknown

[e-mail icon]

The indicated cartridges are very low on ink.

Replace these cartridges to avoid print quality problems.

 

[etcetera]

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HP Support Agent
HP Support Agent
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HP Recommended

Hi @DonWilde1,

 

I'd like to help!

 

The actual yield will vary depending upon the amount of content on the page. Highly "dense" documents set at best mode, may yield fewer pages, while less dense ones would yield more pages than the standard.

 

But, the cartridge should not run out printing a 15-page document.

Check if there is any ink leakage inside the printer.

 

I’d recommend you contact HP Phone Support in your region further for assistance.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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