ERROR CODE 0X11A17FF DOT11_PRIVATE

[TENEX]

HP OFFICEJET 4650

I am getting ...ERROR CODE 0X011A17FF DOT11_PRIVATE

I am getting errors and errors and errors, the printer is blocked, nothing woròs and i ihave toswitch off, unpluggine the chord. I do even have to switchi it on plugging and unplugging the chord from the back socket, as with the cable insterted the switch does not work and the printer is dead. I read many thoings  to do, takong the cartridges out, but how can you do it, if the printer does not swithes on? I vcan guess that evryone who got the same problem had regenerated cartrdiges even original one not compatobles, and all thi is due to tje HP's politics tha want people only to use their new cartridges,, nothing else. The printer worked fine until one morning I forn the display flashin with a diffreten erro ERROR CODE 0X83C0002B NOS_LOADER_APP, AND THE PRINTER IS CONNECTED TO THE INTERNET, so I do not know what may be happaned withou i could know anything. Since then all went in a mess. I think I will get a different printer, but iy won't be a Hewlwtt-Packard one.

[Irfan_06 · Accepted solution]

Hi @TENEX,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing an issue with your printer that is stuck on an error.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to restore factory defaults.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[TENEX]

The issue seems ti be resolved at the moment. T'ha main difficult Is in removing the cartridges for the first time, ad the printer does not work with errore on, and pushing the switch does not go further the making the display black and nothing else, It nit rven makes possibile ti switch off the printer, and you have to disconnect the cable. Obviously cinnecting back the Power cable diesel not male the switch work, and I only succeeded ti switch on , plugging and unplugging continosly the Power cord from the back socket. This to exola8n that you can not remove the cartridges without switching the printer on. Thani you for the help.

[Irfan_06]

Hi @TENEX,

Yes, you will be able to remove the ink cartridges out only when the printer is powered on.

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Irwin6

HP Support