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‎04-19-2021 04:41 AM

HP Recommended
Product: Envy 110

The printer is telling me that a non-HP cartridge is installed (it’s IS a genuine one) and now won’t print. I’ve restored to factory settings, but still nothing. I don’t have any more cartridges and am reluctant to buy more in case it still doesn’t work because it’s almost cheaper to buy a new printer.... really fed up. Why are the manufacturers so greedy?

 

Anyone got an idea what to try next? How can I safely clean the connections?

 

Thanks in advance!

Category:
1 person had the same question
1 REPLY 1

‎04-22-2021 11:34 AM

HP Recommended

@Franpb

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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