Envy 6020e will not print black - never has!

[ELVIS1975]

Hello.

So I purchased a Envy6020e over a year ago. At the time of setup I couldn't get it to print black. Had a major file to print out so borrowed someones Brother printer to get the job printed. Few months later and the person gives me the Brother printer so I left the HP on the shelf as it was super time consuming to set up and it wouldn't print the black. Tried a few times but it ended up back on the shelf as there was never enough time to get it sorted. Now a year on and my NY resolution was to get it set up and it simply wont. No Black ink. I've tried everything suggested on the chat bot resource and of course it is now out of warranty so if I want to speak to anyone about technical help I have to pay £21.99 for the privalege.

Any ideas gratefully received.

Thanks!

[Sneha_01]

Hi @ELVIS1975,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you need help with the printer, please do not worry. We are here to help you. May I know if are you using genuine HP ink cartridges?
 

In the meantime, you may try the steps mentioned below:

• Solution one: Remove the black cartridge
• Solution two: Use genuine HP cartridges
• Solution three: Check estimated ink levels, and then replace any low or empty cartridges
• Solution four: Use an automated tool to clean the printhead
• Solution five: Identify, and then replace the problem cartridge
• Solution six: Service the printer

I request you to Click Here for the details troubleshooting steps.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[ELVIS1975]

Hello, Thank you for the reply. 

In answer to your questions, yes I am using the HP cartidges that came with the printer. 

I have done all of the steps listed except replacing the cartridges. When I run a test print it prints the black, but not when I send a document to print normally.

Do you have any further options/suggestions?
thanks!

[Sneha_01 · Accepted solution]

Hi @ELVIS1975,

Thank you for your response. Since you have performed all the steps, I suggest you replace the cartridges once.

If the issue persists after replacing the cartridges, It must be a hardware issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

 

[ELVIS1975]

Thank you. Can you also answer why I am not able to join the automatic ink replacement that HP offer? It will not allow me to do this . Thanks!

[Sneha_01]

Hi @ELVIS1975,

Thank you for your response, I see you need help with the instant ink enrollment. 

If the printer is eligible for instant ink, you may follow the steps below to enroll.

Enrolling in Instant Ink takes just a few minutes. You need an eligible printer with an internet connection, an HP account, an email address, and a payment method*. Your Welcome Kit arrives in about 10 days*. After that, Instant Ink ships supplies when you need them.

*In some countries/regions, you do not have to enter a payment method or shipping address during the trial period. If you print over the maximum pages for the trial, payment is required to continue printing with HP Instant Ink. A shipping address is required for delivery of the Welcome Kit and replenishment supplies.

Enroll a home printer after initial setup

• New printers can be enrolled in Instant Ink during the initial setup. If you did not enroll during setup, you can always enroll later at the Instant Ink website.
• For Home Instant Ink accounts, all enrolled printers must share the same shipping address. A separate monthly plan fee is charged to your credit or debit card for each additional printer. You can enroll no more than 10 printers on a single account.
• Sign into your Instant Ink account
• Click HP Instant Ink, then Overview in the left navigation menu.
• Click Enroll or Replace a Printer and then follow the steps to enroll your printer.

you can find the details in this link: https://support.hp.com/us-en/document/ish_3259776-1993270-16

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support