Envy 6032 printing part of page, pauses, ejects page, thenprints whole page

[kayliv]

My Envy 6032e has suddenly started printing only top third of the page, then pauses. After a minute ot two's delay it ejects the part page and then prints the full page correctly. I switch the whole system off each night but the  fault is there each day

[Max3Aj]

Hi @kayliv, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds like your HP Envy 6032e printer is experiencing a buffering or communication issue, possibly caused by a corrupted print job, outdated drivers, or a network delay. Here are some troubleshooting steps to resolve the issue:

Restart Everything

• Turn off the printer, computer, and router.
• Unplug the printer from power and wait for 2-3 minutes.
• Restart the router, then turn the printer and computer back on.

Check Print Queue

• On your computer, go to Control Panel > Devices and Printers.
• Right-click your printer and select See what's printing.
• If there are stuck jobs, cancel them all.
• Restart the Print Spooler service:
  • Press Win + R, type services.msc, and press Enter.
  • Find Print Spooler, right-click, and select Restart.

Update Printer Drivers

• Download and install the latest driver and firmware from the HP Support website.
• You can also use HP Smart or HP Print and Scan Doctor to detect issues.

[Max3Aj]

Check Connection Type

• If using Wi-Fi, try USB instead to rule out network issues.
• If using Wi-Fi, move the printer closer to the router and restart the connection:
  • On the printer screen, go to Wireless Settings > Restore Network Defaults.
  • Reconnect the printer via HP Smart.

Print Directly to Printer

• Open Control Panel > Devices and Printers.
• Right-click your printer and choose Printer Properties.
• Go to the Advanced tab and select Print directly to the printer instead of spooling.

Check Paper Settings

• Ensure the correct paper size and type are selected in Printer Preferences.
• Mismatched settings can cause delays.

Reset the Printer

If none of the above works:

• Press and hold the Wi-Fi and Cancel buttons together for 10 seconds to reset the printer.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[kayliv]

Max many thanks for your help, after trying to sort out the Wi Fi without success , I dug out a USB cable and great I printed a couple of test pages all OK. Next day I printed a file and NO!! the same problem. Then today I realised I had not set the USB linked printer as the default. Now all seems OK.

[Max3Aj · Accepted solution]

Hey @kayliv, You're very welcome! 😊 It makes sense that the issue persisted when the default printer was still set to the Wi-Fi version. Setting the USB-connected printer as the default was the missing piece—great catch!

Now that it's working properly, you can continue using USB, or if you ever want to retry Wi-Fi, you might need to reset the network settings on the printer and reconnect it fresh. But since USB is stable, sticking with it might be the best option. 

If my response helped resolve your issue, kindly click “Accepted Solution” — it will help others find their way to the solution as well. And if you’d like to show appreciation, clicking the “Kudos/Thumbs Up” at the bottom right will let me know!

Take care and have an amazing day ahead!

Warm regards,

Max3Aj

HP Support