Envy 6032e Ink Cartridge Issue

[ColinM7]

My HP Envy 6032e printer will not accept a generic ink cartridge. I understood that it was illegal to prevent the use of generic equipment in this way. I've tried all of the workarounds suggested on the internet but none works. The printer is connected to the internet and I have followed the suggestions to disable the cartridge protection feature but I cannot find this option to disable.

Any advice or assistance would be much appreciated.

[sandytechy20]

@ColinM7 

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[ColinM7]

The French office of HP has been less than helpful. They've sent me 2 emails. The first to tell me the file number with no suggestions to rectify my problems and saying not to reply. The second email said that if they hear no further they will close the case and if I have any further problems to go to their assistance page. 

This is not the level of after sales service that I would expect from HP.