Envy 7855 - Almost No Color

[Whizzer]

My Envy 7855 color print jobs recently faded.  I replaced the ink cartridge, but the problem persists.  The Print Quality diagnostic page shows no Cyan and only faint Magenta.  I've run all the printer diagnostics including cleaning the heads, plus re-installing the drivers.  (Not easy as 7855 is out of warranty.)   This happens when printing from two PCs, so it's not the computer.*

*I just acquired a new PC.  It has no wireless card, so I'm not sure how it's seeing the printer.  Bluetooth?  I note this only because the printing issue started right after this.  Coincidence?

[Rainbow23]

Hi @Whizzer,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing print quality issues with your HP ENVY Photo 7855 All-In-One Printer.

Please download and install the firmware update by following the steps from this document.  (Click on the word document to open the web page).

Let me know if this works.
Take care and have a good day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Whizzer]

HP Smart just sat there, so I downloaded the latest firmware update (July 2022) from the HP site.  The installation  identifies my printer, but says it's "Up to date".   (Everything is grayed out and I can't select the printer to proceed anyway.)

Next idea?

[Rainbow23]

Hi @Whizzer,

As you have already replaced the cartridge and also updated the firmware, this could be a hardware issue with the unit and may need repair. 

I suggest that you contact HP Service Center in your location from this web link.
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

[Whizzer]

Thanks.  As this model is now out of warranty, it may be a sign a new printer is needed.

I have new cartridges I'd like to use.  Is there any way to look up which models use HP 64 ink?  The look-ups seem to work the other way: tell me your model and I'll tell you the ink.

[Rainbow23 · Accepted solution]

Hi @Whizzer,

I've sent you a private message with this information. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[Whizzer]

Thanks!

[ChrisP68]

I don't see Envy printers among the supported products for service.  (My Envy 7800 won't print any color but blue.  No black at all.)

[Whizzer]

I have the opposite problem: no blue! 😊

And the Envy 7855 does seem past it's lifespan.  One troubleshooting approach was uninstalling then re-installing the drivers.  I got very nervous when the driver page appeared to show no drivers remained available.

At least I can print black, which is mostly what I use.