Envy Inspire 7900e not printing in colour

[Michael20]

I have just bought and installed this printer, it printed the colour test page but I then printed something in black and white. Now I cannot select anything to print in colour - I have tried to follow the instructions below but nowhere is there any option to switch to colour. I am using Mac Sequoia 15.3

Check Printer Settings:

• Open the document you want to print.
• Go to the File menu and select "Print."
• In the print dialog box, make sure that the printer selected is your HP Envy Inspire 7900e.
• Look for a "Color" or "Color Options" setting. Ensure that it is set to print in color.

Printer Preferences:

• Open the "System Preferences" on your Mac.
• Select "Printers & Scanners."
• Click on your HP Envy Inspire 7900e printer in the left sidebar.
• Make sure that the default settings are configured to print in color. There might be an option called "Color Options" or similar.

[Hawks_Eye]

Hi @Michael20 

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post. I will be delighted to assist you here.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.  😊 

I appreciate your troubleshooting efforts.

Let me suggest a few other steps to check this issue.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean the ink cartridges

Check for ink smears on the back of printouts

Check ink cartridges

Very low ink levels, using non-HP cartridges, and rough handling can cause print quality issues.

Align the ink cartridges

For detailed instructions on how to perform the above steps, please click on the link below:

HP ENVY Inspire 7200e, 7900e Printers - Color or black ink not printing, other print quality issues ...

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Hawks_Eye