Envy all-in-one acting weird

[Bella34212]

Hey, so I needed to print just one black-and-white page of text. I haven’t used the printer in a few months, but at first it printed the page OK with the exception of Just a few letters being a bit faded. so I printed the same page twice again and each time it got worse and worse. So after googling the problem, I tried to clean the heads. But it’s supposed to print a page when you do that yet it didn’t print anything. Just a white sheet of paper came out. Then I tried to run the alignment and it was supposed to print the page for that, but it came out blank with just a couple of faded lines that are very hard to see, definitely not what it’s supposed to look like. I know since I’ve done it before

out of curiosity, I tried printing that same page that I’m trying to print and it did print, but the quality is even worse. Some lines run into other lines that are hardly visible. 

[ferRX]

Hi @Bella34212 

Maybe the ink dried and you need to clean the cartridges.

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=JIIBzUeZ2K4&ab_channel=TricksTipsFix

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[Bella34212]

Thank you for your response. I really don’t think that that would solve the problem because it does print but for example, in one place it looks like the String of characters is 2/3 chopped off and the next one is printed partially over it. So the ink is flowing, but it’s printing very strange.