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I've inserted a new black ink and I've been receiving the error code.
I've tried resetting the printer and also done a factory reset. I've cleaned the printer head and I'm still getting the error code.
Any help would be greatly appreciated.
Welcome to the HP Support Community.
If you insert your old ink, do you still get the error message?
If yes, this would be a hardware issue with the Printer, I would recommend you to contact the HP Support Team regarding this.
Note: Select the country accordingly to get the contact details for support.
If no, it would be a defective ink. You could either return/replace it to the store/website you purchased it from or contact the HP Support Team for a replacement.
Let me know if this helps.
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Have a great day!
I am an HP Employee
Missing or Failed Printhead. Please advise what to do. Thanks
@Zara_101 Thanks for sharing your concern with the HP Community,
here's what I'll need, so I may be able to provide an accurate solution:
What is the product number of your device? Use this link to find it: click here
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
Have you attempted any steps on your own before posting on the HP Forums?
When was the last time it worked without these issues?
Please reply with the details for further assistance.
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Riddle_Decipher I am an HP Employee
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