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‎10-19-2020 07:54 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I have repeatedly had the problem of receiving an error message "Remove Shipping Lock from Cartridge" when I install new ink cartridges in my printer.  I only use HP brand cartr

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1 person had the same question
5 REPLIES 5

‎10-21-2020 03:15 PM

HP Recommended

@AKP100

 

Welcome to the HP Support Community.

 

Did you remove all the plastic coverings and tabs from the new ink?

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎10-22-2020 05:58 AM

HP Recommended

Yes, I had already removed the plastic coverings and tabs.  I did remember how I solved this last time.  I moved a few of the ink cartridges to the wrong locations (put the yellow where the black goes, etc.), turned my printer off/on, then saw the error message stating that ink is in the wrong location.  Then, put the ink back in the correct locations, turned printer off/on, and no more error messages and the printer works.  

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‎10-24-2020 10:59 AM

HP Recommended

Did you try this, this time around?


I am an HP Employee

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‎10-24-2020 11:08 AM

HP Recommended

Yes.  That solved the problem.

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‎10-24-2020 11:16 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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