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‎10-26-2021 12:41 PM

HP Recommended
Product: Officejet Pro 8028
Operating System: macOS 11.0 Big Sur

I have the HP OfficeJet Pro 8028 and I just replaced my ink cartridges which I have done before, but now I have an error message that says, “Use SETUP cartridges that came with your printer.”  I have tried the troubleshooting stuff and still can not get it to move past this. Please HELP!!

Category:
8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-27-2021 12:53 PM

HP Recommended

@Kellybean777

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎10-27-2021 12:53 PM

HP Recommended

@Kellybean777

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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