Error message "Problem mit Patronen" (in EN something like "Issue with catridge")

[EugEd]

Whenever I try to scan or print documents a screen appears on my printer's display as following:

DE: "Problem mit Patronen - Angegebene Patrone entfernen und erneut einsetzen. Auf korrekten Sitz achten. Wird die Meldung weiterhin angezeigt, die angegebene Patrone auswechseln"

EN: "Issue with cartridge - Remove mentioned catridge and insert again. Ensure correct fit. In case the error message remains, replace the mentioned cartridge."

As far as I undestood the colored cartridge causes the error. I followed the instructions. Nevertheless, the error message appears again and again. Execution of the cartridge cleaning problem runs forever. I am using the Instand Ink service. I have no 2nd cartridge that I could use to replace. Via the virtual agent I didn't manage to find a solution or to request the delivery of a new colored cartridge.

My questions:

- Do you have a recommendation what could solve the issue?

- How can I request the delivery of a new colored cartridge (calling the support for instant ink is the only possibility?)

Thanks in advance for your thoughts.

[Jay_G24]

Hi @EugEd,

I'd like to help!

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

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