Estimated ink levels - Ink Tank Wireless 416

[ad_jacob]

Hi, I just bought a new HP Ink Tank Wirelles 416.
I've followed all steps from user's manual.

Then, after filling all tanks, I've inserted the printheads properly.

The printer is working fine, but the estimated ink levels on HP smart is not showing any level. Same on my iPhone and on my windows laptop.

Is this issue normal for HP?

If so, I'm very disapointed. I expected a product with all features offered working as well. Please check the image above for clarifications.

And, I already checked page 59 from user's manual. http://h10032.www1.hp.com/ctg/Manual/c05790186.pdf
But, I would like to see this feature working, please.

[sandytechy20]

@ad_jacob 

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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