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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DMaki2140
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Faulty cartridges

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HP 21 ink cartridge
Microsoft Windows 10 (64-bit)

I have bought another faulty ink cartridge as well.

Stores won't take them back once they are opened.

To mail the cartridge away is just as expensive as buying another cartridge.

I really need to print and am on a budget.  Guess I will take another chance on another cartridge from another store and skip dinner tonight.

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DMaki2140
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I compared my old cartridge and new cartridge - there doesn't seem to be any copper in contacts on the new cartridge.  My old cartridge - the metal shines and I can see the connections.  The new cartridge - nothing.  It is like a black piece of tape.  HP is cheaping out! 

HP's chat is useless.  Please let me talk to a real person!

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Kumar0307
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@DMaki2140, Welcome to the HP Support Community! I’m here to help.

 

I understand the new ink cartridge you bought is not working. 

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Note: Check for the plastic tape if any, is removed from the new ink cartridge before placing it in the printer.

 

Kindly perform the steps mentioned in this document - Ink cartridge error

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the replacement options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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DMaki2140
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Do you think I am stupid Kumar?

Of course I did all these things to start with.

I went out and bought a new cartridge - and guess what?

It worked perfectly fine.  Put the previous one back in - got the error message again.

I am sending you the cartridge and receipt for a full refund.

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Kumar0307
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@DMaki2140

 

It means the ink cartridge is defective. As mentioned, please reach out to the HP Technical Support team in your region regarding the replacement options for the ink cartridge.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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DMaki2140
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There is no technical support in my area for faulty cartridges.

Impossible to create a new case unless this is a business account - case requires a serial number - there are no serial numbers on ink cartridges.

No address on website to send the cartridge back for refund or replace.

Guess HP screwed me.

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Kumar0307
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@DMaki2140

 

The serial number is of the printer and not the ink cartridges. Let me escalate this issue to the concerned team as you are not able to reach the Support team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

KUMAR0307
I am an HP Employee

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