I bought this printer new just over a month ago & it's never worked properly. Issues have been primarily inconsistency in print quality; I've spent a lot of time in forums/online trying to figure it out, cleaning the printer head etc.
It has said from the beginning that ink is low, but I read multiple places that sometimes it says that, though it isn't the case. Then I started getting error codes saying the ink was used or counterfeit.
I was referred by HP FB Messenger to a phone number where I waited without speaking to anyone for over an hour before I had to hang up. I went back to Messenger where I was told the issue would be escalated; every time I messaged, I had to re-describe the problems. Finally, I was offered a coupon to replace the printer. When I tried the code at the HP Store, I was told the code was invalid, so I went back to Messenger to ask about it. Now I've been on FB Messenger for 7 days consecutively with not a single reply from a person.
I would like to hear from anyone else reading this who has had a similar experience. In addition, supposedly, I was supposed to get 8 mos. free ink as well. I followed all of the steps several times, receiving several different "printer codes" to enter as the last step to get what is actually not free ink, but $40 toward purchasing regular ink renewal. It didn't ever work, and the trouble shooting steps did not include what to do if their proposed steps provide no resolution. No one will reply at all. Is anyone else feeling scammed? Like there's no way to get ahold of anyone and you spent $250 on landfill that succeeds solely at wasting paper and suggesting you spend more money on ink in order to get it to work the way it's already supposed to work?
I've texted the Facebook Messenger every day and kept records of the conversations; I lost my job in June due to Covid & am trying to get back on my feet. I'm a single mom. I need a printer to work/find work... not sure what else to do.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
I appreciate your taking the time to help. I was finally able to get through to someone a couple of days ago (the call was over 2 hours(!) and I first spoke with (2) people who were unable to help & passed me along up the chain).
I believe I finally have resolution; it was determined that the machine I received is flawed (I knew this like 7 weeks ago), and I'm being sent a replacement, with instructions to send the original back.
It has been such a long, hard, stressful, and unrewarding experience that I am a little wary about calling this completely resolved until I have a working printer in-hand, but I am cautiously optimistic.
Again, thank you for taking the time to respond.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".