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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎07-17-2026 08:55 AM

HP Recommended

Keep receiving "Ink Cartridge Problem Error". None of the recommendations in the support center have resolved this issue.  I have both Black/Tricolor Model #63 ink cartridges. Warranty is within policy with the dates 10/02/27 and 10/06/27. 

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3 REPLIES 3

‎07-18-2026 10:37 AM

HP Recommended

Hi @skiss26 

 

Welcome to the HP Support Community! We're happy to have you on board!  

  

To help us get started on resolving your issue, could you please share the model name of your device? Along with the picture of the cartridges.

  

Need help finding your product number? We've got you covered! Check out this handy guide:   

https://support.hp.com/in-en/document/ish_2039298-1862169-16  

  

Meanwhile, you can refer to the following link to resolve the issue:  

https://support.hp.com/us-en/document/ish_1721989-1461843-16 

 

We're looking forward to helping you get back up and running!  

  

Best regards, 

I'm an HP Employee.


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‎07-20-2026 09:31 AM

HP Recommended

Hi Paul,

Model: HP OfficeJet 5200 series

Pictures of color and black cartridges are attached. Please let me know if you need anything else. 

Thanks!

Samantha

hp1.jpghp2.jpghp3.jpghp4.jpg

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‎07-23-2026 06:52 AM - edited ‎07-23-2026 06:52 AM

HP Recommended

Hi @skiss26 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that you're trying to resolve the "Ink Cartridge Problem" error on your HP OfficeJet 5200 series printer. I have also reviewed the cartridge details you shared. Based on the information provided, I would request you to please follow the steps:

 

Restart the Printer

  • Turn off the printer and unplug it from the power source for about 3minutes.
  • Reconnect and power it back on.

Reseat the Ink Cartridges

  • Open the cartridge door and remove all cartridges.
  • Power cycle the printer (turn it off, wait 30 seconds, turn it back on).
  • Reinstall the cartridges one by one and see if the error disappears.

Clean the Cartridge Contacts

If the printer still doesn't recognize the cartridges, cleaning the contacts may help:

  • Turn off the printer and unplug it.
  • Remove the affected cartridges.
  • Use a lint-free cloth with distilled water or isopropyl alcohol to gently clean the gold-colored contacts on the cartridge and the corresponding contacts inside the printer.
  • Let them dry completely, then reinstall.

Reset the Printer

  • Unplug the printer while it is powered on.
  • Press and hold the Power button for 20 seconds.
  • Reconnect the power and turn it back on.

Hope this helps, Please revert if the issue persists.

 

Take care and have an amazing day!

I'm an HP Employee.


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