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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-18-2026 02:55 PM

HP Recommended

OfficeJet Pro 8020

 

The problem started when I replaced the ink cartriges. Black was running out, but I changed them all anyway. Genuine HP. It gave an error message saying black was either missing or damaged.

 

After messing with it I got it to go, so I went to print out some test sheets. I was getting black, but nothing in color was printing. Thought that was odd. Went through the settings and noticed that there was a firmware update available (had the printer since spring of ‘20 and it has never been updated), so I went ahead and installed it.

 

After reboot, a message popped up saying that the cartriges were not compatible as they weren’t genuine HP. Went and got all new ink. Still got the message. Backed out and decided to restore it to it’s default settings. After rebooting from that, I’m stuck on the same screen saying that this time only back is a non-HP chip.

 

Went and got yet another HP black ink cartrige and I’m still getting the same error. However, since restoring default settings, it’s not allowing me to back out of that screen. I can’t do anything with it. Am I supposed to just keep dropping $50+ a pop, hoping to maybe run into a black ink that works? 

IMG_4036.jpeg

 

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