Genral Printer error. Pro8600 changed Magenta cartridge. Priter will not recognize new cartridge.

[GilVie]

Replaced MagentaXL with HP cartridge.  Printer does not recognize it has a new cartridge.
recycled power and disconnected power cord - No change.

[Max3Aj]

@GilVie, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP Officejet Pro 8600 printer isn't recognizing the new Magenta XL cartridge, even after replacing it with a genuine HP cartridge and recycling the power, here are some steps you can try to resolve the issue:

Reset the Printer Memory

This is a common fix for cartridge recognition issues:

• Remove the new cartridge and reinsert the old one.
• Leave the printer idle for 10 minutes.
• Reinsert the new cartridge and check if it's recognized.

Power Cycle with Cartridge Removed

• Remove the new cartridge.
• Turn off the printer using the power button.
• Unplug the printer from the wall.
• Wait 10–15 minutes.
• Plug it back in, but don’t turn it on yet.
• Insert the new cartridge.
• Turn the printer back on.

Check for Protective Tape

Ensure the plastic protective strip on the new cartridge has been completely removed.

Clean the Cartridge Contacts

• Use a lint-free cloth or cotton swab lightly moistened with distilled water.
• Gently clean the gold contacts on the cartridge and inside the printer.

Disable Cartridge Protection (if applicable)

HP printers sometimes block reused or third-party cartridges:

• On the printer screen, go to Setup > Preferences > Cartridge Protection.
• Disable this feature if it's turned on.

Use HP Smart App

• Open the HP Smart app on your PC or mobile.
• Navigate to Printer Settings > Cartridge Protection and disable it if needed 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[GilVie]

I tried both processes, but no change. It continues to say problem with printer or ink cartridge. and to power off and on.

[Max3Aj]

@GilVie, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support