Ghosting, drum issue? MFP 178nw

[Tosse1]

 

I have an issue with ghosting. It creates a double print 18,9 cm below the actual. Is this a faulty drum? I can’t see any issues with it? Do i need to disassemble the drum unit to clean it?

The printer seems to be under warranty according to hp support.

it’s an MFP 178nw

 

[Nal_NR]

Hi @Tosse1 ,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing ghost image printing issues with your HP Color Laser MFP 178nw.

Please download and install the firmware update by following the steps from this document.  (Click on the word document to open the web page).

Let me know if this works. if not it may need replacement. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[geekyalex]

Hi,

I would call them to get support about that issue. If that is possible for your region. There should otherwise exist support options for warranty cases in HP website.

[Tosse1 · Accepted solution]

I did call them, apparently it wasn’t under warranty.

I bought a new imaging unit, seems to have fixed the issue. The old one claimed to have 90% lige remaining, guess it didn’t really perform according to specs. Let’s see how the replacement does.