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‎07-08-2023 08:04 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

When I changed my cyan and yellow ink cartridges I got a message that my new cartridges were incompatible.  The new cartridges were out of the instant ink box and matched exactly to the cartridges that were in my 8710 printer.  Soon after this I get an email from instant ink that I installed store bought ink cartridges and I should go to the virtual assistant in my account and order new ink.  Why would i get a message like this?

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-11-2023 07:45 AM

HP Recommended

@LowriderJim 

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎07-11-2023 07:45 AM

HP Recommended

@LowriderJim 

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎07-11-2023 11:37 AM

HP Recommended

Thank you for getting back Sandy.  I clicked on the link and the message said Error 404 - We are sorry we can;t seem to find the page you were looking for.  In the email I got from HP about the store bought ink there was a phone number I will call  that and see how that  goes.  Sorry this did not work it probably is not you .

Jim

 

 

 

 

 

 

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