Grayscale

[Ruley39]

I’ve got a go envy 4520 and I need to turn grayscale off but I don’t have the option to do so anywhere how do I get this pls 

[Dragon-Fur]

@Ruley39 

Welcome to the HP English Community --

Normally, if you want to change to / from color -- or switch to Black/White or Grayscale -- this setting is changed within the application / software you are using to set up the current job.

Windows and select older printers

Can't print in color on select HP DeskJet, ENVY, and OfficeJet printers (Windows) 

TCP/IP how to -- Scroll down to Message Content Reference

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Standard How-to -- How to select Color / Grayscale in application

There are a bunch of apps -- and several Operating System / versions that guide which apps are available on the particular device.

 Examples

HP Smart - Mobile - Photo Print - Print Preview > Raise bar > Color Options

HP_Smart_Mobile_iOS_Photo_Print_Options_Color_3

HP Smart - Windows - Simple Photo Print - Menu - More Settings > Color / Print in Grayscale

HP_Smart_Win_Print_Photo_4x6_All_3

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Message Content Reference

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Method – Windows - Create TCP IP port (InkJet Printer) - Change connection type

Method - Create / Change-to TCP/IP port

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

Find the printer's IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on the Front panel of your Printer to get the IP address

Next,

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer > Printer Properties

OR (older versions of Windows)
Control Panel > icon view > Devices and Printers > Right-Click the printer > Left-Click Printer Properties

Tab Ports
Click Add Port

Select Standard TCP/IP Port

Select New Port and follow the instructions
Type in the correct IP address for the printer

Example - How-to “Create TCP Port” Contributed by greenturtle

Video: Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 4520 All-in-One Printer series  

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