HP 2655 / reset region code after when moving to new country

[dloic]

Hi,

I purchased a HP Deskjet 2655 All-in-one printer in Canada and moved to France. Since the cartridge numbers are different here I need to do a region reset on my printer. Can someone provide the instructions and reset code for this printer?

Best regards.

[Hawks_Eye]

Hi @dloic 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I will be glad to assist you with the regional reset on your printer. 

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”. 😊😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[dloic]

Hi, did send you all the info in the private conversation.

Best regards.

[Hawks_Eye]

@dloic 

Thanks for the replying.

Please check your private message and share the requested details.

Regards,

Hawks_Eye

[dloic]

Despite sharing the screenshot where it asks for the new region code, I'm still stuck and have not gotten it from support.

[Hawks_Eye]

@dloic 

My apologies for the inconvenience.

I have shared the steps to get the specific values to reset the printer. 

Please check your private message and reply to that at your convenience.

Thanks,

Hawks_Eye

[dloic]

Here is the screenshot, still waiting for the region code. Any help appreciated. Thanks.

[Garp_senchau]

Hey @dloic,

Thank you for your response

I understand that my colleague may have shared the reset codes with you via private message. Could you please check your messages and confirm if you've received them?

If not, I’ll be happy to assist you further.

Regards,

[dloic]

Hi!

No I did not get any code.

[Garp_senchau]

Hey @dloic,

Thank you for your response

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.  

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,