HP 3630 Prints text with white lines through [SOLVED]

[muri2013]

* it was the surge protected extension lead, we plugged it into a normal socket and it was fine

Hi,

I tried printing today after not having printed for about two months and I noticed that any text I print has white streaks through it and text is cut-off.

I tried all the cartridge realignment and cleaning utilies (both printhead and ink smear, 2 times both) from the HP Smart utility but it made no difference.

I printed out a diagnostic and you can see how parts of the text are cut off.

The ink cartridges themselves have plenty of ink still (as the text indicates).

I already went once through installing and reinstalling the drivers, I don't think it's a software issue.

HP Print and Scan doctor finds no issues either.

What are out options?

Many thanks,

P.S.: For some reason HP is censoring the images I've uploaded, not sure why 😞

[RodrigoB]

Hi muri2013,

Thanks for visit the community and participate.

Amazing that you solved the problem by yourself, thanks for come back and share with uss the solution, probably will help someone. 

Stay safe. Regards.