HP 3630 not printing black

[Heidi89]

Hi there,

I have just replaced both of my cartridges (using the ones shipped to me via hpinstant ink) after being prompted on HP smart. The colour is working fine but it’s not printing black at all. I inserted it correctly and ade sure to remove the plastic tab but it seems there is a fault with the ink cartridge. Is there anything I can do?

Many thanks,

Heidi

[Treeko · Accepted solution]

Hi @Heidi89 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing cartridge issues with your HP Printer.

To isolate the issue, I would request you to elaborate the defect you are referring to.

Meanwhile, you can perform the steps mentioned in this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Heidi89]

Apologies for the delay!

No I haven’t resolved the issue. I have installed the cartridge and this is what has been printed. I have cleaned the printer head several times but when running a test print page only the colour cartridge prints. I have tried printing a page with text only and the page prints blank. I have definitely removed the plastic tape on the cartridge before installing it but it appears the ink isn’t coming out of the cartridge along the metal strip (as it is on the colour one).

Do I just have a defective cartridge?

Many thanks for your help

Heidi

[Treeko]

Hi @Heidi89 

Thank you for confirming.

Please perform the steps mentioned in this link for one or other cartridge not printing issue.

Kindly click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support